Shipping Policy

SHIPPING POLICY

Fedex Services will be used unless specified otherwise.

Shipping costs are calculated by weight and by use of the latest Fedex rates.

Orders are shipped out within one to two business days. Next day air orders received by before 1:00 p.m. will be shipped same day otherwise they will be shipped the following day. Although we try to ship orders the same day, due to the complexety of shipping certain orders such as international orders, and unforseen high levels of orders, we reserve the right to ship the order within 24-48 hours. We are not responsible for orders that do not get picked up on time by the carrier. If you have an urgent need for your order please let us know when you place it and we will give it our maximum attention to make sure there are no delays.

Special orders may take up to 7-10 business days unless it is shipped directly from the factory to the customer via Next Day Air or Second day air. Note: Ampco non-sparking tools take on average two weeks lead time. Sometimes orders will be drop shipped from the factory or supplier which may use a different carrier than the one the customer requested such as Federal Express ground instead of UPS Ground. In such cases where the item must be drop shipped we reserve the right to substitute the carrier with the carrier our supplier uses.

Orders that weigh more than 70 lbs. may take longer since they will be shipped by freight truck. Free shipping orders qualify for free shipping within the continental U.S. We reserve the right to add any contingent additional charges.

Customers will be notified via email and or telephone of any back orders.

Tracking numbers are provided by logging into your account.

We reserve the right to correct shipping costs due to unknown changes in shipping costs or an error in calculating the shipping costs. We will notify you in the event that shipping costs are incorrect.

Items that weigh more than 150 lbs. will require us to get a shipping quote and email you the amount of the shipping. Orders that are cancelled are subject to a cancellation processing charge of 15% if cancellation occurs 24 hours after we receive the order. If order is cancelled after it is in transit there will be additional shipping charges above the 10% processing charge.

 

Orders that qualify for free shipping will only qualify for free shipping for regular freight shipments. Orders that require a truck with a hydraulic lift shall be charged an additional $75.00 for the lift service.